Exceptional Quality

Normal aging and changing health problems frequently affects the functional status of older adults. As professionals, it is our goal, everyday, to maximize each resident's functional independence balanced with their need for safety in order to support the well-being of our residents. Heritage Community of Kalamazoo (HCK) is committed to creating a supportive, proactive and innovative safety environment that supports our mission regarding our resident's ability to maintain dignity and quality of life.

Providing compassionate care is at the heart of our Mission and is achieved by our commitment to providing each resident an exceptional level of care. Every resident is an individual with individual needs. Throughout HCK our focus is on creating and sustaining a culture whereby exceptional quality of care is always provided to our residents.

  • Ensuring nutritional well-being
  • Pain Management
  • Engage residents in activities that have personal meaning
  • Provide safe and secure environment allowing for independent mobility
  • Best Practices on quality improvement programs and services
  • HCK facilities receive excellent ratings (or equivalent) from all relevant regulators, licensing agencies and/or surveyors