Customer Service

Resident activities

We love what we do at Heritage Community of Kalamazoo (HCK) and our focus on customer service is our commitment to provide the "high-touch" aspects of caring for our residents. One of our goals is to be recognized for excellence in customer service characterized by a staff that is friendly, professional and focused on meeting the needs and wants of our residents.

Programs include:

  • The HCK Customer Service Institute
  • HCK Customer Service Certification Program
  • On-going training, coaching and evaluation of staff to HCK Customer Service Standards and Expectations